Imagine sending all incoming "private" numbers to "Dial a Prayer"! You could really have some fun with this feature, but let us see if we can solve the above application. If you select the condition "Phone number match", for example, you can further define a specific internal or external number, and off-premise extension, a number marked as "private? or an "any external number starting with" and fill in the blank. Based on the condition you specify, actions can be executed that include forwarding the call to a specific number or play a different ring tone. You can route a call based on a number of conditions including a "phone number match", the fact that you are already on the phone, based on the number the caller dialed or DNIS and even by the time of day or day of week. This is a powerful feature that can be used to manipulate a phone call before it is answered. ShoreTel has a new feature entitled "personalized call handling". So how would you route a call based on the callers Area Code? Maybe we could use ShoreTel "Call handling modes" to get the job done? Features like "Personal Operator" and "Find/Follow Me" are offered to callers once they are in your Voice message box and they can be very useful by offering callers options beyond leaving a message at the beep! Call handling modes, however, can only be applied after the call is answered! What is required in the application described above, is the ability to manipulate a "ringing" telephone call and redirect that call before the call is answered. Though some phone companies actually have a value added service in which they can route a call to a different DID based on the ANI ShoreTel needs some additional functionality to achieve this level of call routing.
#Shoretel blocking incoming number code
If we could get the Clients to call a different number based on which Area Code they are calling from, we could use a DNIS map to point the caller at a different Workgroup. Now if we were talking about the Enterprise Contact Center, routing by Area Code would be easy, but we are talking about you basic ShoreTel IPBX and that type of routing is not obvious. "Can we route calls to a Workgroup based on the Area Code of the Caller", asks our intrepid Sales representative! "The prospect wants each Area Code in the country to be handled by a different Workgroup".
#Shoretel blocking incoming number professional
The following film clip walks you through the setup of the Professional Call Manager to achieve the desired application results. Make sure you set the Call Stack for this user sufficiently high enought to handle the anticipated call volume. After you create the user and setup the "personal call handling" conditions and actions, you will need to change the DESTINATION of the incoming Trunk Group, to be this user. You can actually do this! To make this work as in the above application you will have to dedicate a USER to the applicaiton. Set this user up to foward calls to the NY Sales Workgroup, but looking at the Area Code of the calling number.
I'm hopping someone can point me in a right direction as to what might cause dropped calls that on surface appear as a standard termination, but because of the problem isolated just to those two extensions leads me to believe there's internal system fault.Imagine sending all incoming "private" numbers to "Dail a Prayer"! You could really have some fun with this feature, but let us see if we can solve the above application. To be on a safe side I replaced all external cabling (headset/phone-to-jack/patch panel-switch and swapped phone uplink over to another switch port). There's no unusual symptoms to accompany the disconnect: no reboots of the phone, screen stays on, etc. Other phones residing on the same switch are behaving fine. based on accumulated number of occurrences - it NEVER is. Network is healthy, bandwidth threshold is never above 30% of capacity, no packet loss on switch port and director shows nice clean QoS. There is no pattern: drop can occur 2 minutes or 20 minutes into the call, connecting numbers could be mobile or land, occurs at all hours though the day and frequency of occurrence varies. I have two extensions with IP480G phones that continuously running into an issue of dropped calls for months now. Generally it's a stable ShoreTel (now Mitel) platform with 70+ VoIP phones all running the same firmware.
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